The Service Coordinator is responsible for planning and coordinating the resolution of incoming client tickets and requests. 
They act as a point of contact for clients, service providers, and internal teams to ensure everyone is working towards a common goal.Other Tasks include:Work with the field service manager to ensure that technicians close out all support tickets daily (or notify the client of the next steps).Coordinate preventive maintenance visits for maintenance plan clients.Subject matter expert on all systems that we install and support.Ensures that all tickets are billed daily.Ensures that service technicians are prepared for dispatch with appropriate client site information, passwords, and any hardware needed.Ensures that service technicians are trained on all systems.Escalation contact for service technicians.
